At Shula’s Athletic Club (“Shula’s,” “our” or “we”), we have adopted policies, procedures, rules and regulations (“policies”) designed to provide for the safe, enjoyable and healthy use of our premises and events by you-our members and guests.
These policies apply to your conduct on Shula’s premises, which include its centers and all outdoor areas, including its parking lots, sidewalks, and outdoor pool, turf and child center play areas (“premises”). They also apply to your conduct during its programs, training, events or other Shula’s-sponsored activities off the premises (“events”).
These policies supplement those posted or otherwise provided in our centers or at our events. We may adopt policies applicable to a single center. In some instances, the law may establish different requirements applicable to certain centers and may not be called out here. To the extent of a conflict with other policies, the more restrictive policy applies.
If you violate any of these policies, your membership or center access may be suspended or terminated. Our decision on all questions regarding construction or interpretation of these policies is final.
We may change these policies at any time without notice in our sole discretion. You may find the most recent version of these policies at www.ClubShula.com As a member or guest of Shula’s, you are responsible to review and comply with these policies at all times.
Proper Conduct. We strive to uphold a safe, fun, family-oriented environment. As such, we expect proper, respectful conduct on the premises at all times. We do not permit disrespectful conduct toward members, guests, employees (“team members”) or vendors, including but not limited to vulgar, profane, indecent, offensive, violent, hostile, aggressive, threatening, harassing, stalking, fraudulent, or other inappropriate conduct or language.
You may not bring or use weapons of any kind on the premises for any reason.
You must wear proper attire at all times, including shirts and shoes, unless noted in a specific area.
As a member, you may not enter the center without your membership card, which you must present to the front desk to be swiped upon entry. Because access to Shula’s Athletic Club’s centers varies by membership level, you must have the required membership, in good standing, in order to access a center. If you lose your membership card, you may have to pay a fee to replace it. Please return your membership card on your last day of access.
You must store all workout bags, coats and personal belongings in a locker. Be sure that your locker is secured before you leave it. You must keep your locker key with you at all times without exception, including while swimming or showering; do not leave your locker key unattended at any time, such as by pinning it to a towel. You may use our lockers only while you are on the premises; you may not leave any personal belongings in a locker overnight. Do not bring or store any valuables on the premises, including watches, jewelry or large amounts of cash. Do not leave valuables in plain view in your vehicle. Be sure your vehicle is locked. We are not liable or responsible for any lost, stolen or damaged personal property, whether from lockers, vehicles or other locations on the premises. Please inquire in person at the Member Services desk for lost articles that may have been found.
We expect proper etiquette in our locker rooms. You may not spit, sleep or engage in any sexual conduct in our locker rooms.. You may not work out or wear rubber suits or excessive clothing in the sauna or steam room. You must dispose of towels in the designated container. You may not use a cell phone or any camera in our locker rooms. Our family locker room is for use by a parent, legal guardian or responsible adult (such as a nanny, au pair, or grandparent) with his or her opposite-sex small children only.
If you are injured while on the premises, please seek immediate assistance from a Shula’s Athletic Club team member. A team member can provide or arrange for appropriate medical assistance and complete an incident report.
We strongly encourage that you have a complete physical examination prior to beginning any new exercise or nutrition program.
Our personal training services include instruction, coaching, advice, lessons or demonstration concerning physical exercise, physical fitness, exercise strategies, nutrition, wellness, fitness products, fitness equipment and other fitness-related activities by personal trainers, nutrition coaches, teaching pros or other instructors (“personal training”). Personal training services are available to members, typically for a fee per session, upon completion of a Fitness Program Agreement.
You may not solicit or conduct on the premises any personal training as defined above, with or without compensation. Shula’s Athletic Club retains sole discretion to determine whether a member or guest is engaged in personal training.
You may not organize your own informal or formal sports leagues, tournaments, or programs, including but not limited to basketball, tennis, racquetball, or squash leagues. We employ our own team members and online tools to facilitate league play at our centers. Shula’s Athletic Club retains sole discretion to determine whether a member or guest is engaged in organizing or participating in non-Shula’s Athletic Club league play.
Unless expressly authorized by Shula’s Athletic Club Corporate Communications, you may not solicit-whether in person or in writing-any members, guests or team members on the premises or during off-premises events, including but not limited to solicitations for political or religious purposes, media interviews, business opportunities, or competitive products or services.
You may not use cellular phones in any locker rooms, sauna, steam room, or while using any health or fitness equipment. Please use common courtesy when using cell phones in other areas of the center.
You may not take photographs or video on the premises without the advance approval of the Shula’s Athletic Club Corporate Communications Department or, in the case of birthday parties, the general manager or manager on duty.
You may not bring your own food into the center, but you may bring clear non-alcoholic liquids in closeable, unbreakable bottles.. No outside food or beverage allowed.
You may not consume alcohol on the premises unless it is purchased from or otherwise provided by a Shula’s Athletic Club center, and only then in designated areas. You may not use our equipment, services or programs while under the influence of alcohol.
You may not use, possess or sell any illegal drug on the premises, including but not limited to anabolic steroids or other illegal growth-enhancing substance. You may not use our equipment, services or programs while under the influence of illegal drugs. You should not use, or should stop using, any equipment, service or program if your prescription medication adversely impacts or influences your ability to safely use it.
You may not smoke, chew or use any other tobacco products on Shula’s Athletic Club’s premises including any outdoor areas (e.g., sidewalks or parking lot), or at Shula’s Athletic Club’s events.
Center Closure or Access Restrictions. We reserve the right to close or restrict access, without advance notice, to any area of or the entire center or premises for any reason, including but not limited to closures or restrictions related to construction, remodeling, repair, or maintenance (whether planned or unplanned) or for health or safety reasons, including but not limited to weather, natural disasters, power outages, and medical issues. Your obligation to pay membership dues is not dependent upon usage, availability or access to the center.
You may not enter the premises if you have a contagious illness that may be transferred through ordinary use of our equipment, services or programs. You must cover exposed lesions or rashes.
You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal (“exempt animals”). All exempt animals must be licensed, vaccinated and have identification tags (where applicable); must remain leashed or caged and under a non-Shula’s Athletic Club responsible person’s control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk to those who are exposed to it. The animal’s owner must promptly remove animal waste and is liable for any damage caused by the animal.
You may not damage the center in any way, including but not limited any damage to, or theft of, exercise equipment, towels, supplies or other center property, such as balls breaking lights. If you, or a guest, youth member or junior member on your membership, damages the center, you must pay for it.
Shula’s Athletic Club Fitness center and its programs, services, amenities, benefits, programs, classes, events, are for members only or guests of members as permitted by our Guest Policy. Non-members who wish to use must sign in or register at the front desk by executing an assumption of risk and waiver/release of liability agreement prior to entry onto the premises and paying a daily fee.
Shula’s Athletic Club offers various monthly memberships, including memberships that afford center access and memberships that afford access to our online resources only. Our membership levels, prices, dues, fees, amenities, benefits, programs, classes, events amenities are subject to change or termination at any time. Shula’s Athletic Club retains complete control over all matters affecting or relating to its members or memberships, including but not limited to any documentation or information that may be required of members or guests such as proof of joint financial obligations, cohabitation, familial/guardianship status, age, or residency.
We welcome disabled members to use our centers. If a disabled member must be accompanied by a non-member assistant or caretaker to reasonably accommodate the member’s use of the center, we require both parties to sign an agreement related to such use of the center. For more information, please visit the Front Desk.
We collect monthly membership dues and certain other payments (such as recurring payments for services) within the first five days of each month (typically on the first business day of each month) by electronic fund transfer from the designed bank account or credit or debit card on file for your membership (“EFT Account”). If we are unable to successfully draft payments from your EFT Account within the first five days of each month, we will continue to attempt collection thereafter, typically each Tuesday and Friday of the subsequent month(s). We are not responsible for overdraft fees. We do not issue regular monthly invoices. To establish your membership, you must provide an EFT Account. In special circumstances, however, you may avoid a forthcoming monthly dues electronic funds transfer by providing an alternate method of payment to the center at least three business days prior to the last day of the month. To change your designated dues-paying account, please see the Front Desk. Dues are subject to change by Shula’s Athletic Club at any time. In the event of a change in dues, Shula’s Athletic Club may provide any notice required by law by regular mail or by email to the address(es) associated with the membership.
Subject to applicable restrictions, you may make changes to or obtain information about your membership after you have joined Shula’s Athletic Club, such as changing your EFT or Club Tab Account, adding or removing members, or upgrading or downgrading membership levels. You must make membership changes or request membership information in person at the center, not by phone, email, fax or online. We may charge a $15.00 service fee to make changes to your membership. We may collect service fees on or about the date you make the membership change, or within the first five days of each month (typically the first business day of the month) by EFT from the designed bank account or credit or debit card on file for your membership. Fees are subject to change by Shula’s Athletic Club at any time. To make a change to or obtain information about your membership, please visit the Front Desk. Generally, members may make changes or obtain information about a membership.
Members may not obtain membership information upon request other than as provided above. Specifically, without valid legal process, members or guests may not obtain other private, confidential, privileged and/or proprietary internal business information, including but not limited to incident reports, video surveillance footage, or membership-related photographs. Please direct any subpoena or other legal process requesting such information to the Shula’s Athletic Club Fitness legal department. We reserve the right to disclose such information in our sole discretion to aid the law enforcement process or as otherwise required or permitted by law.
We permit you to suspend or terminate your membership under certain circumstances upon advance written notice.
You may suspend, or freeze, your membership for medical or military purposes only. To do so, you must submit a written statement from your treating physician or orders from your military service branch that you are unable to use the center. In lieu of a copy of military orders, we will also accept a letter on official service branch letterhead stating that you have been called to active duty. Unless medical documentation or military orders are dated otherwise, we will freeze your membership for up to 90 days. You may extend a 90-day freeze upon submission of a supplemental written statement that you remain unable to use the center at least 10 days before expiration of the freeze. We will automatically reactive your membership and monthly dues draft upon expiration of a freeze. We do not retroactively freeze memberships. To freeze your membership, please see Membership Office.
Membership Termination: Because we do not use long-term membership contracts, you may terminate your membership for any reason upon advance written notice to Shula’s Athletic Club Fitness as provided in your membership contract. See “Service or Program Cancellations and Refunds-Membership” below.
Membership Suspension or Termination by Shula’s Athletic Club. We reserve the right to suspend or terminate your membership, or any member on your membership, at any time for a failure to comply with these or any of our other rules, regulations, procedures or policies (which may be amended as necessary), or for conduct we determine to be improper or contrary to our best interests.
We welcome members (including non-access members) to use our online resources,. Use of ClubShula.com is subject to the ClubShula.com use agreement and our online community standards or guidelines. If you violate such agreements, standards or guidelines, your membership or myLT.com access may be suspended or terminated.
Merchandise. Merchandise in like new condition with original packaging and tags may be exchanged or returned for a full refund up to 30 days from the original date of purchase. Proof of purchase is required, such as a receipt. Merchandise may be returned at any center, but it must be returned to the same area of the center as the original purchase location. Online purchases may be subject to different refund policies.
Services or Programs. Services or programs may be cancelled at the location where the service or program is or was to be provided, subject to any specific terms and conditions in contracts applicable to the service or program.
A primary or partner member may terminate the membership (or any member may remove or terminate himself or herself from a membership) for any reason upon advance written notice to Shula’s Athletic Club as provided in our membership contract with you. To provide written notice of termination, you must complete a termination request form in person at the center or send a letter request via certified mail (return receipt requested) to the center. We do not accept termination requests by phone, email, fax or online.
Termination within First 14 Days of Membership. Upon written notice of termination, you may terminate your membership within 14 days of its activation, provided you have not previously cancelled a membership with Shula’s Athletic Club in the first 14 days. If we receive your written notice within 14 days of activation of your membership, we will refund your paid Joining Fees and Membership Dues. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership.
To terminate a membership, the member must provide advance written notice to Shula’s Athletic Club Fitness, according to their General Terms Agreement, but generally, by the end of the month in order for the termination to be effective on the last day of the following month (e.g., written notice received by Shula’s Athletic Club Fitness between January 1 and January 31 will terminate a membership effective February 28). Terminations are effective on the last day of a month. A member may provide written notice of termination in person at the center; by certified mail return receipt requested to their local Shula’s Athletic Club Fitness facility; or as otherwise permitted by Shula’s Athletic Club Fitness. If a member does not provide timely advance written notice, the member will pay monthly membership dues at the regular rate for the current and following month, during which time the member will continue to have center access.
You may cancel participation in a camp only by making a written cancellation request to the Activity Center or Member Activities Department. Except as noted below, if we receive your request less than 14 days before the first day of camp, you forfeit your $50 deposit and paid camp fees. If we receive your request 29 to 14 days before the first day of camp, you forfeit your $50 deposit, but we will refund remaining paid camp fees. If we receive your request 30 or more days before the first day of camp, we will refund both your $50 deposit and paid camp fees. If you do not make payment by the due date, we will advance another camper from the waiting list. If we cancel a scheduled camp, we refund your $50 deposit and paid camp fees if we cannot find a suitable substitute class for the registrant. T-shirt payments are non-refundable once the shirt is received by participant.
We do not refund prepaid entry fees for athletic events, including but not limited to triathlons and runs.
You may cancel fitness programs (e.g., personal training, nutrition coaching, Pilates, T.E.A.M. programs), group classes (e.g., swimming and youth fitness classes), and private or individual classes (e.g., private tennis or swim lessons) only by hand delivering or sending written cancellation notice to the relevant Department Head at the center where the services were to be provided and by contacting your individual trainer, instructor or coach. We will refund all amounts paid if we receive your written cancellation notice within three (3) business days of the date you purchased the program or classes or at any time before your first session has been serviced, whichever is later. If we receive your cancellation notice after your first session has been serviced, we will not refund any amount you have already paid, but we will service your paid sessions on the schedule then in effect. Unused sessions expire one year from purchase. We will not refund any amount for a scheduled session that you fail to attend or fail to reschedule or postpone (by contacting your designated trainer, instructor or coach) at least 24 hours in advance. We will provide a refund or credit for programs or classes that we cancel if we cannot find a suitable alternative for the registrant.
Spa Services. If you are unsatisfied with a spa service because we did not provide it as requested, we will attempt to resolve the issue with the same or a different Shula’s Athletic Club team member at no additional charge. If you are unsatisfied with a spa service even though we performed or provided it as requested, we will attempt to resolve the issue, but you will be charged for the additional work. If the issue cannot be resolved, we will refund the cost of the service. We will not pay for you to go elsewhere to resolve the issue. We may charge a 25% cancellation fee if you do not cancel or reschedule an appointment at least 24 hours in advance.
Unless otherwise required by law, we will issue refunds only to the payor as follows:
Payments made via credit card will be refunded to the same credit card account used at the time of purchase.
Payments made via cash, check or bank withdrawal may be refunded by means of a Shula’s Athletic Club gift card, membership dues credit, or check. Refunds for payments by check will be processed within 30 days, unless the payor provides a copy of the cleared bank draft or check from his or her financial institution in which case the refund may be made more quickly.
Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a Shula’s Athletic Club gift card, membership dues adjustment credit, or credit to the payor’s original bank account. Refunds will be processed within 30 days.
Gift Card. Payments made via gift card will be refunded to a Shula’s Athletic Club Fitness gift card.
We invite guests to use our center, whether with a member or as walk-in visitors to the center. We may restrict overall or individual guest privileges or guest use of the center at any time in our sole discretion, including limiting guest use to non-peak, family or open hours, restricting guest use of certain amenities, or to limiting participation to certain scheduled or special programs. Guest hours vary by location. Before each visit, all adult guests must complete and sign a Guest Register and present a valid driver’s license or government-issued identification card (and all guests under sixteen must provide a home phone number), which we use to verify guest information, track guest usage, and market or solicit as permitted by you and/or the law. Guests must meet with a membership advisor and tour the center.
Members may bring guests to Shula’s Athletic Club centers (“guest privileges”). The number of guest privileges for members vary by membership level. A single guest privilege may be used by an individual, couple or immediate family at the same residence (“guest”), but no more than two guests are permitted on a single visit. A member may extend a guest privilege to the same guest no more than once every 60 days; guest fees apply to any additional visits by that guest within the 60-day period. Members may not use their own guest privileges to access a center in a higher membership level. We track available guest privileges in the member’s account, so the guest need not present a physical pass. Unused guest privileges expire at the end of each month or year; they may not be accrued or otherwise carried forward to subsequent periods.
A guest unaccompanied by a member may enjoy one complimentary general-access visit to a Shula’s Athletic Club Fitness center each year upon presentation of a valid Shula’s Athletic Club Fitness guest pass or special invitation (e.g., web pass, VIP pass, or a membership advisor appointment, email or letter). Guest fees apply to any subsequent visit.
Guests (without a Member) Using a Shula’s Athletic Club Service or Program. Unless otherwise permitted by Shula’s Athletic Club, an unaccompanied guest who uses a Shula’s Athletic Club service or program open to non-members, including Member Activities programs (e.g., camps, birthday parties) or sports or athletic programs (e.g., leagues or lessons), may not use the center, or any areas of the center, in any way or for any other purpose beyond the particular service or program purchased by the guest. A Guest Register and/or other agreement specific to the service or program must be signed by adult guests on their own behalf and on behalf of any youth guest.
To view the detailed guest policy please the Shula’s Athletic Club Fitness Guest Policy.
We require that you respect all gymnasium equipment and facilities, including balls, nets, racquets, hoops and backboards. You may not engage in any rough play, excessive arguments, or profanity. Please carefully observe your surroundings, including any permanent or temporary structures. Unless otherwise permitted (e.g., water bottles), you may not bring or set bags, clothing, cell phones, food or other items in the gymnasium. No juniors (children under 12) may sit at edge of the gymnasium. If you fail to follow these rules, you may be required to leave the gymnasium or the center and/or your membership or guest privileges may be suspended or terminated.
Basketball. During open court time, only members and their guests may play pick-up basketball; organized team practices are not allowed.
Game Play. Games are first come, first play. Winners stay on the court. Call your own fouls. No dunking. If fewer than five players are waiting when a game ends, losing team members shoot from the top of the key for the remaining spots in next game. If more than five players are waiting when a game ends, you must sign up to play on the court sign-up sheet; the next five listed players who are present at courtside form the next team. If you are absent, you are skipped until the next game. If you choose not to play, your name moves to the bottom of the list.
Game Scoring. Players on the court keep score. Games are played to eleven points, win by two, stop at fifteen. Two pointers are worth one point; three pointers are worth two points. If clock play is permitted, the game clock will run for eleven minutes, beginning when the game starts. The first team to score eleven points or, if none, the team ahead after eleven minutes wins. The clock will stop for an injury, but not an argument.
We offer introductory to advanced group fitness classes focused on cardio (e.g., athletic and choreographed), flexibility, balance and strength. We also offer mind/body classes in our Studio, including yoga and Pilates.
Reserving Space or Equipment. Any space or equipment that is unoccupied five minutes prior to class is considered available for use by any class participant in the room. You may reserve up to two bikes only-for you and friend-on the day of the class by placing cycling shoes, a towel or a water bottle on each bike. You may not reserve bikes the night before a class. Earplugs are available in our studios or upon request. The equipment in our studios is for use by class participants only upon the instruction of Shula’s Atheltic Club team members.
Class Etiquette. We request that you arrive for class a few minutes early to prepare your space or equipment (e.g., bike, yoga mat/props, etc.) and, as applicable, sign in. The warm up at the outset of the class is an important part of the work out. If you arrive late, please enter the class quietly and appropriately. Because classes are designed as group activities, you should follow the instructor’s routines or instructions consistent with your personal abilities and limits. You must wait for a class to conclude before entering the studio to prepare for the next scheduled class. Please wear attire and, except for yoga, shoes appropriate for the class. You must have a sweat towel for cycle and mat work, and may keep closeable, unbreakable water bottles at the perimeter of the studio. No other personal effects are permitted in the studio. Your cell phones must be turned off or in silent mode. After class, please wipe down and return all equipment to its proper place. Only Shula’s Athletic Club team members may operate the stereo and lighting equipment.
To avoid disruption, you should not enter class during opening meditation or leave during the closing resting pose. If you must leave class, please inform the instructor at the outset and do so before the final pose. You may not wear shoes in the Life Studio. You should wear comfortable layered, stretchable clothes, and no shoes, perfumes, or heavy jewelry
Services. Our personal training services include instruction, coaching, advice, lessons or demonstration concerning physical exercise, physical fitness, exercise strategies, nutrition, wellness, fitness products, fitness equipment and other fitness-related activities by personal trainers, nutrition coaches, teaching pros or other instructors (“personal training”). Personal training services are available to members, typically for a fee per session, upon completion of a Fitness Program Agreement.
No Personal Training by Members or Guests. You may not solicit or conduct on the premises any personal training as defined above, with or without compensation. Shula’s Athletic Club retains sole discretion to determine whether a member or guest is engaged in personal training.
Age Limit. You must be at least 12 years old to enter and use the fitness floor. In some centers, you must be at least 15 years old to use the free weight area.
Equipment. You must follow all safety procedures for equipment use, including but not limited to using safety clips or stops on mechanical equipment and refraining from dropping free weights. If you have any questions about equipment use, please see a Shula’s Athletic Club personal trainer to familiarize yourself with its use. You must turn off, return or replace equipment to its original condition when you are not using it, even temporarily. Please wipe down equipment with sanitary wipes before and after use.
Equipment Reservation. You may not reserve equipment for your personal use, such as with a towel, sign or note unless otherwise permitted (such as immediately prior to a scheduled Group Fitness class). You must honor all signs on equipment, including notices that the equipment has been reserved (e.g., for group or class use) or is out or service for maintenance.
If you notice that any equipment is in disrepair, do not use it. Please report it immediately to a Shula’s Athletic Club team member. We are not responsible for injuries sustained while using equipment, even in the event of equipment failure, malfunction or disrepair.
Personal Items. You may not use chalk in the weight area. Unless otherwise permitted (e.g., water bottles), you may not bring or set bags, clothing, food or other items on the equipment or fitness floor. You may not bring or use cell phones or laptops on the fitness floor, including specifically while using any equipment.
Ages permitted in our Childcare Center are 6 months old through 11 years old only. Children are not allowed in workout areas, unless they are participating in an organized Kid’s Fitness Program. Memberships are available for children 12 year olds and older. Certain restrictions apply.
We do not accept any children with temperatures, runny noses, persistent coughing or any other noticeable signs of illness.
There is a TWO-HOUR time limit in the Childcare Center. There is an additional $5 per hour charge per child after the initial two hours. NO exceptions!
Shula’s Athletic Club reserves the right to deny childcare privileges to any child who becomes disruptive. Parents will be notified to remove their child.
Please ensure that your child has been cleaned and fed before coming to our Childcare Center. If a diaper change is required, parents will be notified. Childcare Attendants are not allowed to change diapers.
Children MUST be accompanied to the Kid’s Club by an adult/parent. The adult/parent must sign the child in at the desk (log book) and state where they will be while their child is in the Childcare Center.
Children are not permitted to leave the Kid’s Club to purchase drinks or snacks from the front desk. Drinks are allowed and only the following snacks are permitted: pretzels, plain cheerios and plain animal crackers. No other food items are allowed. Please remember that some children have severe allergies.
Under no circumstances may a parent leave the premises while their child is in the Childcare Center. If you are in our aqua program or any outdoor class, you MUST make a note on the nursery log of your whereabouts.
Don Shula’s Hotel & Golf Club and Shula’s Athletic Club, management and its staff are not responsible for any injuries that may occur while your child is in Shula’s Athletic Club or Childcare Center.
Children are only allowed in the Childcare Center during supervised hours. (listed below)
Please notify the attendant on duty of any allergies your child/children may have.
If you are leaving any toys or items with your child/children, please make sure to label each one with their name to avoid lost items. We are not responsible for any lost items.
Monday - Friday (Morning)
8:30Am – 11:30Am
Monday - Thursday (Evening)
4:00Pm – 9:00Pm
5:00Pm – 8:00Pm
Saturday & Sunday
8:30Am – 12:30Pm